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WHY DOES THE RECEPTIONIST NEED TO ASK WHAT'S WRONG WITH ME?

It is not a case of the receptionists being nosey!

Reception staff are members of the practice team and it has been agreed they should ask patients why they need to be seen.  

Reception staff are trained to ask certain questions in order to ensure that all patients receive:

  • the most appropriate medical care;
  • from the most appropriate health professional;
  • at the most appropriate time.

Reception staff are asked to collect brief information from patients to:

  • help doctors prioritise house visits and phone calls;
  • ensure that all patients receive the appropriate level of care;
  • direct patients to see the nurse or other health professional, rather than a doctor, where appropriate.

Reception staff, like all members of the team, are bound by confidentiality rules

  • any information provided by a patient is treated strictly confidentially;
  • any breach of confidentiality would be taken very seriously and dealt with accordingly;
  • should you wish to speak to a receptionist privately, away from other patients, please feel free to ask the receptionist, and we will do our best to accommodate all such requests;
  • should you feel, however, that you do not wish to say what your problem is, because the issue is very sensitive and private, this will of course be respected.

THANK YOU FOR YOUR SUPPORT

IMPORTANT NOTICE FOR PATIENTS 

NHS England and NHS Improvement - East of England have been alerted to an issue whereby a patient appears to have been the victim of a scam relating to flu jabs.

 

The patient was contacted over the phone by a person purporting to be a GP working at their local GP practice and that, for a fee, the GP could attend their home to administer their flu jab. Unfortunately the patient gave out their bank account details and has sadly suffered a financial loss.

 

“If someone claiming to be from the NHS contacts you by phone and asks for a payment, please be aware they could be a criminal trying to trick you. Most NHS services are free at the point of use and NHS professionals are very unlikely to ask for fees such as prescription charges by phone. We advise you not to share bank account details or other financial information unless you are sure of who you are talking to.”

 

We would ask that you continue to be vigilant.

 

Contacting us to report NHS fraud

You can report any concerns or suspicions you have about fraud or corruption within the NHS or wider health group to the NHS Counter Fraud Authority by calling our FREE 24hr confidential fraud reporting hotline powered by Crimestoppers on 0800 028 4060. You can also make a report to the NHSCFA using our online NHS fraud reporting tool.

Should you have any queries you can contact NHS England and NHS Improvement by:

Telephone: 0300 311 22 33 Email: england.contactus@nhs.net General Post (including complaints): NHS England, PO Box 16738, Redditch, B97 9PT

 

  

 

 

 


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