OUT OF HOURS GP - Tel 01923 775291
Urgent but not emergencies: Tel NHS 111
EMERGENCIES: Tel 999
serves the Rickmansworth and Chorleywood areas and has two locations.
GADE HOUSE 99b Uxbridge Rd, Rickmansworth, Herts WD3 7DJ
Tel: 01923 775291 Map
WITTON HOUSE Berks Hill, Chorleywood, Herts WD3 5LB
Tel: 01923 283900 Map
Gade Surgery cares for almost 12,000 patients, operating a personal list system which encourages you to see the doctor with whom you are registered. You will have an named allocated GP; if you do not know who this is contact the surgery. Doctors hold surgeries at both Rickmansworth and Chorleywood throughout the week, offering full services at both locations.
Routine consultations with the Gade Surgery doctors are made by appointment. Please telephone or call at the surgery if you wish to see a doctor. Urgent cases will be seen the same day; otherwise you will be offered the first available appointment. If you request an urgent appointment, you will be offered a five minute emergency appointment and the doctor will only be able to deal with an urgent medical problem requiring immediate attention. If you wish to raise any other matter with the doctor you will need to book a routine appointment. Overseas Visitors can be seen by appointment. For further information click here. If you cannot keep an appointment, please inform us as quickly as possible.
Our lines are open from 8.00 am to 6.15 pm and can be very busy in the early morning and so for non urgent matters suggest ring later in the day. To find out results of tests, please ring between 11.00 am and 5.00pm. To speak to the doctor, please ring after surgery at about 11.30am. If you wish to speak to the nurse, please ring from 11.45 am-12.30pm.
REGISTERING WITH THE PRACTICE
Before making an appointment, you must be registered with Gade Surgery. You can register by calling at the practice at any time during normal opening hours. When registering, please provide either your NHS Card or other proof of address in the practice catchment area. Full eligibility criteria including for OVERSEAS VISITORS can be viewed by following this
The NHS registration form can be downloaded from here. If you are registering a child aged under 5, please also bring their vaccination record so that a copy may be taken to update our records. You will be asked to fill in a new patient
questionnaire which can be downloaded from here or for a child from here. Also as part of our alcohol awareness campaign and what constitutes safe drinking please return our brief alcohol
questionnaire which can be found by clicking here.
Patients registering with Gade Surgery are allocated to a named doctor who is responsible for their care. You will be encouraged to see your registered doctor for routine consultations but consultations with other doctors would be possible at your request and subject to availability of appointments.
You will be invited to attend a new patient medical with a Practice Nurse.
The practice does not discriminate on the grounds of race, gender, class, age, religion, sexual orientation or appearance, disability or medical condition
We ask our patients to come to the surgery whenever possible. However, if you are too ill to attend surgery and need a home visit, please ring before 10.30 am. Please give the receptionist as much information as possible so that the doctor can allocate priority to house calls.
OUT OF HOURS EMERGENCIES
Always ring Rickmansworth (01923) 775291. Your call will be transferred either directly to the doctor, or an answer machine message will tell you how to contact the duty doctor. Have a pen and paper ready to write down the appropriate number. If you cannot reach the doctor straight away and the patient is very ill (e.g. severe chest pains, heavy bleeding, difficulty in breathing or sudden collapse), then call 999 and ask for an ambulance.
If you are taking regular medication your doctor will usually issue you with a computerised repeat prescription slip. This should be brought to the surgery or sent with a self addressed envelope, or by emailing to firstname.lastname@example.org and following the on-screen instructions. Allow 72 hours for the prescription to be issued. We cannot take requests for repeat prescriptions over the phone. Identification is required to collect prescriptions on behalf of others.
When being examined by the doctor some patients feel more comfortable with a chaperone. If you wish someone else to be present during examinations, please tell the receptionist so that this can be arranged. The doctor may also offer this service if an intimate examination is necessary. At Chorleywood surgery due to low staffing numbers this may not always be available and so examination would have to be re-scheduled. If a chaperone is used they would be required to watch the examination.
All members of the Gade Surgery Team are dedicated to providing patients with the
highest quality of health care which meets the needs of our patients.
We recognise the rights of our patients and these are set out in our Patients Charter,
displayed in all surgery waiting rooms and on line.
With these rights come responsibilities and we ask our patients to work with us to ensure
the needs of patients, staff and practitioners are met.
We have a personnal list system as we feel that this offers the best service to our patients. However we know this relationship may not always work and that patients not unreasonably want to change doctors. The information about this can be found on this page.
We follow the NHS procedure for complaints and a leaflet explaining this procedure is available from reception. If you require further information, please talk to our practice manager who will be pleased to discuss your concerns.
Please click on this link to go to our policy on a separate page
FREEDOM OF INFORMATION ACT: GADE SURGERY PUBLICATION SCHEME
Please click on this link to go to go to this page